The appliance has been tested with wellknown security tools for potential application and network vulnerabilities. By default, the ntp settings will not be enabled in a windows 2008 operating system. I want to say they will do it even out of maintenance, but i wouldnt tell him to do it unless i was certain, and im not. This summary provides the availability of our products and services in the last month and the most recent week. We outsource our shoretel support so they reset all the switches and stuff. Shoretel sa100 service appliance cli the network stack. I just had a weird issue with our shoretel system where we had calls dropping every few minutes on some phones.
By continuing to use this site andor clicking the accept button you are providing consent quest software and its affiliates do not sell the personal data you provide to us either when you register on our websites or when you do business with us. Shoretel small business edition 100 sbe 100 was created to help empower. The actual task of upgrading your shoretel system from one software version to the other is brilliantly simple. The service appliances can be deployed anywhere, including into a corporate dmz. System documentation conferencing user guide provides information on how to plan the implementation of the shoretel service appliance 100 sa100, as well as how to install the hardware and configure the integrated applications. Shoretel offers a comprehensive, premisebased unified communications solution based around their awardwinning ip phone system. Available on multiple operating systems, shoretel communicator makes it easy for. Shoretel insists that its network connectivity issues. Shoretel virtual ip phone switch supports all nontdm features e.
A voice says please enter the number you want to dial. Shoretel sa100 service appliance cli daniel kuchenski. Shoretel conference sa 100 conference audio users conference web users system im users shoretel contact center workgroup edition groups, agents, supervisors 100 5,000 shoretel mobility. On the shoretel sa100, for example, you will find this in ftproot directory of the hq server in the path \inetpub\ftproot\tsu\phr\ucb. Msc thesis irausquin eindhoven university of technology research. If the user enters an account code that does not match the digits in a stored account code. Rightclick the shoretel icon, a shortcut menu will appear. Shoretel service appliance 100 sa100 pcliquidations. Shoretel recently updated software on the server side to have an export to excel option.
Double click on network connections inside network and internet connections category in windows xp. Added a 90briv irelanduk and have had it showing firmware version mismatch for over an hour. Adjusting ip phone audio levels 200 series phones this will cover audio adjustments for shoretel 210, 212k, 230, 265, 530, 560 and 565 phones the audio levels for the handset, headset and speaker are set to default values when the phone boots. That being said, many appliance vendors are lazy about keeping their software up to date, so youre right to be cautious about its security. Rq communications is your telecommunications expert, specializing in refurbished nortel, avaya and shoretel telephone equipment. So no i do not believe it is a network performance issue.
When new software is released, the detailed notes explaining the new features help you decide the best time to do the upgrade. Screen should be back to normal you will see the firmware is downloaded. Shoretel will reissue these when you move to new hardware and have maintenance. Program files\shoreline communications\shoreware server d. Oct, 2016 how to fix a shoretel firmware version mismatch 0 october, 2016 in knowledge base portal, mitel shoretel tech resources by inflow communications tags. The figure below shows the information that appears on your shoretel 560 560g ip phone when an outbound call is placed. Editing shoretel system prompts or wtf is a phr file. Redhatderived distros make a popular platform for appliances because of how long the base distro is supported, and it wouldnt surprise if the vsa 100 was running on a redhat base. Ive restarted the switch and im wondering how long it should take to update. Collaboration server appliance sa 100 shoregear voice switches shoretel description new product tab. Verify your account to enable it peers to see that you are a professional. Spoof mac to enable shoretel license to run on new server. Shoretel premises mobility and shoretel conferencing for apple ios users are also supported. Shoretel requirements shoreware server software, shoretel 6.
Shoretel s tco total cost of ownership is the lowest in the industry, and part of that reason is because so many shoretel features come right out of the box. Remote user enters number and shoretel calls the number out a shoretel trunk. Shoretel sa100 collaboration server appliance shoregear. Shoretel is a leading provider of enterprise ip telephony solutions. From the shoretel server, i can ping the sa 100 just fine, and from the sa 100 i can ping the default gateway and the. System documentation conferencing user guide provides information on how to plan the implementation of the shoretel service appliance 100 sa 100, as well as how to install the hardware and configure the integrated applications.
Dec 20, 2012 shoretel sa 100 service appliance cli december 20, 2012 0 comments shoretel i needed to verify the network config on our shoretel sa100, but i didnt find the ssh credentials in the provided documentation, so after a few guesses i was able to get in. However sometimes that fails and there is a need to enforce apropriate firmware on device. When there is no recorded greeting for a mode, the shoretel system announces your recorded name and the standard greeting for that mode. For example, a department store might have a phone in each of its different departments with one for clothing, furniture, kitchenware, etc. As osilo mentioned, port 4309 is for the shorewarecdr database.
Shoretel virtual appliance capabilities hilltop technologies. Shoretel service appliance 100 sa100 dell e10s001 server. How to reset a shoretel phone to factory settings hass. You would need to write your own tool to be able to pull those out and archive them. Aug 01, 2014 our shoretel server running version 12. Shoretel system is documented as described in the following sections. Shoretel sa100s are configured using the shoreware director and. The file is actually a phrase file and is usually found with a. Ethernet 10 100, 10 100 switch 10 100 switch 10 100 switch 10 100 switch 10 100 switch na ip addressing dhcp, static dhcp, static dhcp, static dhcp, static dhcp, static na technical specifications size 11. I created a new vm running server 2008 because thats the license we had and installed 14. That being said, many appliance vendors are lazy about keeping their software up to. May 03, 2016 i have a remote site where all the calls were being dropped both internal and external calls. Shoretel communicator specifications shoretel communicator is a powerful unified communications uc application for users across an organization, whether an operator, a contact center agent, a knowledge worker or a road warrior.
The sa 100 is a great idea but shoretel needs to put some resources into turning this into a real business tool. When i go to quick look, i see sa 100 collab and status says software mismatch. Shoretel began selling ip telephony products in 1996. They are designed to run mitel premises collaboration software, including instant messaging, audio conferencing and desktop sharing for windows and mac. Pros our company switched to shoretel a few years ago, and ive noticed a significant difference in how i use my phone and voice services. You can learn more about the products and services included in this list by visiting our website.
The virtual server appliance needs to be migrated to connect rebuilt and content restored. About doubletake software doubletake from doubletake software goes beyond periodic backup to provide accessible and affordable data protection, ensure minimal data loss, and enable immediate recovery from any disaster or system outage. Sometimes when shoretel shoregear switches connected to infrastructure might have old version of the firmware. When installing a fresh copy of shoretel or migrating an existing shoretel install to a new server, by default the shoretel phones will try to retrieve their date and time from the shoretel server. Mitel collaboration service appliance formerly shoretel.
I had a look and those phones all had out of date firmware in the hq. Shoretel voice mail switch and sa100sa400 server appliance do not get any registry pushes. Supports all existing audiowebim features as physical sa 100 sa 400. Spoof mac to enable shoretel license to run on new server solution change the mac address in windows go to start control panel. It says software mismatch under status and under services it says not running even though our onsite conference sa 100 says running. Basically they want to use the external assignment outboundcalling feature without communicator. Among other components in my quote, i have small business edition 100 bundle software shoretel 14. Software files and documentation can be downloaded, at your convenience, from the shoretel web site. The shoretel uc system already offers this level of integration with shoretel communicator, but organizations that have already deployed microsoft lync server 2010 with microsoft lync 2010 on enduser desktops may prefer to standardize on that application, rather than force end users to switch. The steps in this section are for edge private cloud and edge public cloud users. Listen to voicemails and return calls with one tap. Shoretel communicator shoretel phones 115, 212k, 230, and 655. May 04, 2014 deploying the shoretel service appliance sa 100 in the demilitarized zone dmz is the preferred method to facilitate external traffic. I have ran wireshark and captured voip traffic from our most troublesome site and could find no such occurrence of dropped packets.
Most shoretel vendors cant even find the application to play the file let alone edit it as it is not a normal wav file. We provide a wide range of telephony equipment to meet your needs. Ill attach some screenshots to make it easier to see. The sa100 is available for use with the mitel mivoice connect system as well as previous versions. If you find a phone system thats cheaper, theyll match that low price. Firmware version mismatch indicates that you must upgrade the switch before it. It was aprovimetly half the phones in our system that had the error, how ever we have not made any changes to our system in months. Shoretel communications, and click shoretel call manager. With other phone systems, you have to buy a different package or have to pay individually for features to be used. The phone will be reseted and display factory test kpd mode. Shoretel service appliances specifications the service appliances are sealed appliances, optimized for resiliency and security, designed to run shoretel services such as integrated audio conferencing, web conferencing, and instant messaging. Dec 20, 2012 shoretel sa100 service appliance cli dkuchenski december 20, 2012 1 i needed to verify the network config on our shoretel sa100, but i didnt find the ssh credentials in the provided documentation, so after a few guesses i was able to get in.
Feature summary shorephone telephones specifications ip 560 ip 560g ip 230 ip 212k ip 110 bb 24 ap 100 us and canada only functions call appearance 6 tricolor leds 3 green leds 12 tricolor leds 1 24 tricolor leds 1. Shoretel guarantees it will have the lowest price over a period of five years for your voip phone system. The mitel collaboration service appliances sa 100, sa 400 and the virtual sa are sealed appliances, optimized for resiliency and security. This article contains links to documentation for the sa100. For best results, the latency should be under 100ms. New shoretel sa 100 ucb hardware and boot image baremetal. Shoretel integration with microsoft unified communications. The phone will reset and display factory test kpd mode again. Solved snmp on shoretel phones voip forum spiceworks.
On the shoretel sa 100, for example, you will find this in ftproot directory of the hq server in the path \inetpub\ftproot\tsu\phr\ucb. In the scenario where a service appliance is deployed in the dmz, the following requirements apply. The desktop application makes it extremely easy to track missed calls, know the status of people im trying to get a hold of, and forward any calls when im out of the office. In theory shoretel hq director should upgrade firmware on devices to bring it to current version across the infrastructure. Participants using displays set for a different resolution experience resolution mismatch. Shoretel is thinking it has to do with lldpcdp issues. We have 2 sa 100s and the one offsite conference2 is not showing up correctly in director.
The sa100 service appliance supports 30 simultaneous secure web conferencing ports as well as 50 simultaneous audio conferencing ports. Solved shoretel dropped calls voip forum spiceworks. Appliance 100 sa100, as well as how to install the hardware and configure the. You have a physical appliance, not a virtual collab sax00. Below is a bit about each new appliance and their capabilities.
Nov 14, 2007 shoretel has shipped over 450,000 phones and has about 5,000 customers and they are mostly small and mediumsized companies. I do know that the messages are saved in the logs on the sa 100. Shoretel sa 100 service appliance cli dkuchenski december 20, 2012 1 i needed to verify the network config on our shoretel sa100, but i didnt find the ssh credentials in the provided documentation, so after a few guesses i was able to get in. Open up a command prompt on the shoretel server or shoretel dvm b. I dont know ifwhen shoretel will add this but i dont see where it can be that hard. End goal is to hide personal cell numbers from clients. Shoretel 655 press the call handling mode icon to the left of the caller i. Shoretel tech troubleshooting with no resolution if phone has a pc connected to outbound port then pc nic power save is turned off. Change the directory to the drive that shoretel is installed c.
You can run shoretel virtualized, but that wont solve his issue. Shoretel 560560g ip phone user guide steadfast telecom. Unlike sg switches and phones, sa100 ive noticed doesnt update itself automatically. Im just wondering if anyone else has had this issue and or can offer any help. Shoretel voice mail switch and sa100sa400 server appliance do not get. The process, however, requires attention to the detail. Service operating normally service degradation service disruption scheduled.
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